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Themely Support
  • Home
  • FAQs
  • Knowledge Base
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  • Contact Us
  • THEME SHOP

Friendly Smart Support

Questions? Need help? Talk to someone smart, quickly.

Knowledge Base

Theme documentation and how-to articles to help you find solutions.

Support Forum

Get help from our support staff for theme related issues.

Contact Us

Still having problems? Email us directly, get in touch →

Popular Knowledge Base Articles

  • How to Setup Menu Items for One-Page Sections in Serenity
  • How to Install & Setup Serenity
  • Download Serenity Lite & Pro Child Themes
  • How to Import Demo Content for Serenity Lite
  • The Ultimate WordPress Security Guide – Step by Step (2018)
  • Invalid security credential. Please reload the page and try again.

Latest Tickets

  • Theme Link Expired
  • Parallel Pro: Top Horizontal menu changes
  • Parallel Pro: Section title color change
  • Remove sticky menu
  • Mobile Menu
  • Can't turn off hero padding, menu unusable on iOS
  • Title displayed on two lines
  • menu anchor links
  • Parallel Pro: Top Horizontal menu

Support Policy

Support staff monitor the support forum and emails from 9am-5pm EST (GMT -4), Monday to Friday. Please be patient when posting an issue as staff may not be in the same timezone as you.

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