It is very possible there is an issue with the child theme if it isn’t coded properly.
We have created a child theme for it.
Begin by updating to the latest version of Parallel Pro, then go to Appearance > Setup Parallel Pro and select the Child Themes tab.
You can download the Parallel Pro Child Theme from there.
Then install the child them and let us know if the problem persists.
- This reply was modified 4 years, 9 months ago by Hans (Support Admin).