Hello Rachel,
Please keep in mind there’s the default header image and the header image when the one-page template has been configured.
In your Admin Dashboard go to Parallel Options > Welcome and set the background image there.
Make sure you have completed the first 2 steps outlined in Appearance > Setup Parallel.
Let us know if that doesn’t fix the issue.
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This reply was modified 5 years, 3 months ago by
Hans (Support Admin).
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This reply was modified 5 years, 3 months ago by
Hans (Support Admin).