This topic has 7 replies, 3 voices, and was last updated 11 months, 1 week ago by xygopis.

Cannot import Demo Content

azaerius37 February 5, 2020 at 5:11 pm

Hi there,

I’ve purchased the Serenity Pro and all is going OK but for some reason it won’t download the demo content which is vital to getting my website up and running.

Can you please have a look?

website is http://www.georgetrevor.com

Thanks

azaerius37 February 5, 2020 at 5:14 pm

Ive tried to Run the Setup Wizard again just in case if it was my mistake the Demo not being installed and this error comes up “Sorry, you are not allowed to access this page.”

Hans (Support Admin) February 5, 2020 at 6:21 pm

Hello,

You will receive that error if the demo content has already been imported.

When you go to the Pages tab in your Admin Dashboard, are there any pages, same for the Posts tab?

I checked your site and I see the Widgets have not been imported so it seems the import process didn’t complete.

Can you provide me with the Admin credentials for your site so I can log in and have a look?

Make sure to select Set as private reply when responding.

azaerius37 February 5, 2020 at 6:39 pm

This reply has been marked as private.

azaerius37 February 6, 2020 at 2:05 pm

Any updates on this issue Hans?

Thanks!

Hans (Support Admin) February 6, 2020 at 4:30 pm

Hello,

Yes, I just imported the demo content.

You should be good to go.

azaerius37 February 7, 2020 at 5:46 pm

Thank you so much!

All good now.

xygopis February 14, 2020 at 7:37 am

thank you

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