Contact form not working

[Yumiko]

The most basic contact form (name, email, subject, message) on the front page in the contact section is not working for me. (It says “message is sent” but that is it. No email is sent.) I checked everything over and over but I can’t find what is causing the problem. Please help.

I have 3 screen-shots of the settings.
http://bit.ly/2oITjq1
(I will delete the folder once this is solved.)

I have 2 other forms (using Contact Form 7) and they are working fine.

• This topic was modified 7 years, 11 months ago by Yumiko.

[urbanjurist]

I have the same problem Yumiko. Is it possible for someone to look at the settings of the form?

[Hans (Support Admin)]

@Yumiko

My apologies for not responding sooner. I must of missed a notification about your post.

@Yumiko and @urbanjurist

Make sure your Form settings are correct.

Here is a screenshot from the contact form on our site as an example.

https://www.dropbox.com/s/4r18klceli031oy/contact-form-7-settings.PNG?dl=0

Also, make sure the form emails are not going to your Junkmail folder. This can happen sometimes.

Let me know if that fixes the issue.

[urbanjurist]

Hi Hans,

The settings are exactly the same as your form at this moment, but I still don’t receive any emails in my inbox. No emails in my junkmail neither.

[Hans (Support Admin)]

When you test the form does it say the email has been successfully sent or do you get a error message?

Can you provide admin access to your site so I can have a look?

Make sure to select “Set as private reply” when replying.

[urbanjurist]

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[Hans (Support Admin)]

@urbanjurist

Thank you,

I will also need the link to your website.

[urbanjurist]

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[urbanjurist]

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[Hans (Support Admin)]

@urbanjurist

I logged in and checked your site.

I tested it by changing the email to send the form submissions to my company email ([email protected]) and it worked.

I received the email.

It seems you have not setup your email ([email protected]) within your hosting account.

Try switching that email to a personal Hotmail or Gmail account and you will see it works.

[Yumiko]

Hi everyone,
I found a solution for this issue: Postman SMTP plugin. Follow this video instruction closely. I think it requires Google account.

The issue has nothing to do with the theme. The culprit may be GoDaddy.

[urbanjurist]

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[urbanjurist]

Hi Yumiko,

thanks 4 the post. I will have to look into that. I’ve seen that this is the problem: https://contactform7.com/configuration-validator-faq/#from-email-in-site-domain.

@Hans Is there any other way to fix this instead of using a third party plugin?

[Hans (Support Admin)]

Please have a look at this solution, it seems to have fixed the issue for several users.

All on Godaddy hosting accounts.

https://wordpress.org/support/topic/contact-form-7-and-godaddy-hosting-solution/

After setting up your new email address, in GoDaddy go to Account > Web Hosting and click manage.

Under Email go to MX Entry.

Change the option “Local Mail Exchanger” to “Remote Mail Exchanger”

Wait about 15 minutes.

This worked for me and now all emails sent through WordPress hit my inbox correctly, including contact forms.

• This reply was modified 7 years, 11 months ago by Hans (Support Admin).

[urbanjurist]

Thanks Hans!

I will contact my host tomorrow. Unfortunately I don’t see a setting in the hosting dashboard to change this myself. I hope this will do the trick because the smtp plugin route didn’t work for me either.