This topic has 11 replies, 2 voices, and was last updated 5 years, 9 months ago by Hans (Support Admin).

Integral Pro – Top menu doesnt work on mobile device

Seversky April 16, 2017 at 3:25 pm

The top menu is working proper on destop-PC, but on mobil device just doesnt open to show the options of the top menus which contain more than one option. http://www.zumba-camp.com

Hans (Support Admin) April 17, 2017 at 3:52 pm

@Seversky

Can you provide admin access to your website, I will log in and debug the issue.

There must be a conflict.

I will need the link to the website, admin username and password.

Make sure to select “Set as private reply” when responding.

Seversky April 18, 2017 at 12:45 am

This reply has been marked as private.

Seversky April 22, 2017 at 8:23 am

Hello again, any news? Saludos TOM

Hans (Support Admin) April 24, 2017 at 9:48 am

@Seversky

My apologies for the delay.

I logged in and had a look.

You have many plugins installed. It is very likely there is a 3rd party plugin which is causing a conflict.

There are 2 thins you can do,

1. Switch to the default Twenty Seventeen theme to see if the problem is present there, then just switch back.

2. Disable plugins until the issue goes away to identify the plugin causing the conflict.

3. Update all your plugins to make sure they are using the latest version.

Let me know if this helps.

Seversky April 25, 2017 at 7:37 am

Hello again,

yes!!! You was right! It was the Fusion Plugin – deactivated! And works proper again! Thank you!
Saludos from Gran Canaria Spain!

Tom

Seversky April 25, 2017 at 9:55 am

But just noticed that instead if have a failure code on startpage, which i cannot remove! Help pls. THX!

Hans (Support Admin) April 25, 2017 at 2:22 pm

@Seversky

Denada, saludos de Mexico 😉

Qual es el mensaje de error?

Seversky April 25, 2017 at 4:42 pm

[fsn_row background_repeat=“repeat“ background_position=“left top“ background_attachment=“scroll“ background_size=“auto“][fsn_column width=“12″ text_align=“center“ text_align_xs=“center“][fsn_text text_align=“center“ text_align_xs=“center“][/fsn_text][/fsn_column][/fsn_row]

THX!

Hans (Support Admin) April 26, 2017 at 2:16 pm

@Seversky

It is an error message from a page builder.

Do you have a page builder plugin installed and activated?
Seversky April 30, 2017 at 8:43 am
Hello again, …solved
- This reply was modified 5 years, 9 months ago by Seversky.
Hans (Support Admin) April 30, 2017 at 1:36 pm

@Seversky

Ok, good to know.