This topic has 17 replies, 4 voices, and was last updated 5 years, 7 months ago by Hans (Support Admin).

Mobile view not working

chrisssy June 30, 2017 at 9:39 am

Does anyone know why the Integral Pro theme isn’t working for us on mobile devices? Here are a couple of screen shots:

and

Thanks

Hans (Support Admin) June 30, 2017 at 10:04 am

Hello @chrisssy

It seems like you are using the Master Slider for the welcome section.

If you use it as a background for the Welcome section texts you will need to set a fixed height for mobile devices.

Otherwise you will need to enter the title, tagline and buttons directly into the slides themselves as layers.

Can you provide a link to your website?

chrisssy July 2, 2017 at 5:03 am

Thanks

URL is here

Hans (Support Admin) July 2, 2017 at 10:25 am

Hello,

Make sure you have set a min-height for the Master Slider in the slide settings.

See here http://support.themely.com/wp-content/uploads/2017/07/master-slider-min-height.png

That will fix your problem.

zap July 10, 2017 at 4:20 pm

Hello Hans,

I noticed one change with Master Slider fixed min-height after updating to the most recent Integral Pro theme version.

Initially if I set up the min-height, the width would be fixed from the center of the slide, so the image wouldn’t get distorted, just cut off left to right.

After the update, the min-height is fine, but a slide gets squished in width.

I hope this makes sense.

I prefer the initial setup. Would you happen to know how to fix this?

Thanks!

Hans (Support Admin) July 10, 2017 at 5:01 pm

Hello @zap

Can you provide a link to your website?

Are you sure you set a min-height for the slider?

See here http://support.themely.com/wp-content/uploads/2017/07/master-slider-min-height.png

zap July 10, 2017 at 6:27 pm

This reply has been marked as private.

Piotr (Tech Support) July 11, 2017 at 5:58 am

Hello @zap,

You can fix alignment of your buttons by changing the classes to which the buttons belong:
col-md-6 text-left to col-md-12 text-center
col-md-6 text-right to col-md-12 text-center

Could you also send me the screenshot of your Master Slider settings?

Cheers!

Hans (Support Admin) July 11, 2017 at 9:34 am

Hello @zap

Also, did you modify the style.css file or add any extra custom CSS to the theme?

I checked your site and that is not the default behavior so it’s possible something was changed.

zap July 11, 2017 at 12:58 pm

This reply has been marked as private.

Hans (Support Admin) July 11, 2017 at 2:06 pm

Hello @zap

Ok here are two things for you to try.

1. Switch back to the Integral parent theme, check to see if the problem persists.

2. Enable the child theme again, then delete the CSS you added to the style.css, save it and check to see if the problem persists. Make sure to back up your CSS code to a text file in the meantime.

Let me know what the results are.

zap July 11, 2017 at 3:21 pm

Hello Hans,

I tried both, but there wasn’t any change. I also deactivated all plugins, but that didn’t seem to make any difference either.

Is there anything else I could do?

Thanks

Hans (Support Admin) July 11, 2017 at 3:54 pm

Hmm ok, strange.

Can we give us Admin access to your site so we can have a look?

zap July 11, 2017 at 4:44 pm

This reply has been marked as private.

zap July 13, 2017 at 2:37 pm

This reply has been marked as private.