Using video background in the Welcome section

  • Hi,

    I’m not able to put a video background in the Welcome section. I have uploaded the video in the media library, but when I select the video from the Background section under Parallel Options -> Welcome, the default image bg-demo.jpg persists.

    Can you please help?


    Hello CherryHue,

    Could you confirm, that you have already setup and configured theme?

    Do you see any notice informing you to setup the theme once you logged in into the dashboard?
    If so, please follow the instructions and try again.

    However, if you theme is already configured, please share with me (temporary) administrator credentials to your site.


    Thanks for the response. Yes, the theme has been set and configured, though I do see a notification to set up the theme when I log in. I just re-ran the configuration process and tried setting the video background again, but to no avail.

    The site is hosted on wpengine, and the theme is being used to re-design the website in the wpengine’s staging environment. As the website is my clients’, I am afraid I cannot give you access to the admin as such. Can you please give me a probable list of steps that I need to follow, or check to see what’s wrong?

    Parallel pro does support video background, right?

    Hey @CherryHue,

    Parallel Pro does support video background in the Welcome section. However, you may want to use Master Slider to achieve this.
    You should create a slider, add video Layer (Youtube or Vimeo) and configure all slider settings, at the end you should simply activate Master Slider option in the Welcome Section of Parallel Options.

    Let me know if you have any problems.


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